I have just read this fascinating article by David Rance. Essentially he is saying that any forward thinking business keeps Customer Services at the heart of it’s operations and uses it to get valuable feedback on the products the business offers.
All of our staff are encouraged to give the management feedback, we are all quite approachable. I would like to extend that invitation to all of our customers. If you have suggestions for improvements in our products or how we support you just drop me an e-mail.